EN 14137:2003
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF LOSS OF REGISTERED MAIL AND OTHER TYPES OF POSTAL SERVICE USING A TRACK AND TRACE SYSTEM
04-02-2014
01-12-2013
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Measurement
4.1 General
4.2 Minimum period before an item is considered to be
lost or substantially delayed
4.3 Calculation of number of lost or substantially
delayed items
4.4 Information to be recorded for domestic mail
4.5 Information to be recorded for cross-border mail
5 Methodology
5.1 Monitoring system
5.2 Items not reported as delivered
5.3 Items incorrectly recorded as delivered
5.4 Items not recorded on the monitoring system
5.5 Accuracy requirements
6 Reporting
6.1 General
6.2 Domestic mail
6.3 Cross-border mail
7 Quality control
Annex A (normative) Calculation of accuracy
A.1 Calculation of loss rate
A.2 Accuracy of the loss rate
A.3 Estimation of accuracy
Annex B (informative) Calculation of loss of registered
mail
Bibliography
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