HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS

Available format(s)

Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Foreword
Introduction
1 Scope
2 References
3 Impairments and disabilities
  3.1 Visual impairment
  3.2 Auditory impairment
  3.3 Impairment of speech production
  3.4 Reading difficulties
  3.5 Reduced language comprehension
  3.6 Mobility impairment: legs and feet
  3.7 Motor impairment in arms and hands, reduced strength
  3.8 Impairment of growth
  3.9 Intellectual impairment
4 Conclusions and further work
Annex A (Informative): List of proposed recommendations with
        references to disabilities
      A.1 Access to terminals
      A.2 Terminal ergonomics: keys and displays
      A.3 Operational procedures and alternative representation
          of relevant procedure information
History

Identifies some of the main factors that can inhibit the access to and use of telecommunication services for people with special needs. Also proposes recommendations for changes and improvements in terminals and services to make basic telecommunication services accessible to as many people as possible.

Committee	HF 2
DocumentType	Standard
Pages	22
PublisherName	European Telecommunications Standards Institute
Status	Current

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