HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS

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Hardcopy , PDF

Language(s)

English

Publisher

European Telecommunications Standards Institute

Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Background characteristics of older people
  4.1 Demographic change
  4.2 Attitudes to technology
  4.3 Economic resources
  4.4 Employment
  4.5 Institutional living
  4.6 Housing situation
  4.7 Social isolation
  4.8 Summary and conclusions
5 Normal Age-related Changes
  5.1 Introduction
  5.2 Sensory change in vision
  5.3 Sensory change in hearing
  5.4 Motor changes
  5.5 Cognitive change
  5.6 Pathological change associated with older people
6 Design issues
  6.1 Design considerations relating to visual change
  6.2 Design considerations relating to changes in hearing
  6.3 Design considerations relating to changes in motor
      strength and skills
  6.4 Design considerations relating to cognitive change
7 Usability issues
  7.1 User description
  7.2 Task and scenario analyses
  7.3 Acceptance criteria
  7.4 Usability testing
Annex A: Bibliography
Index
History

Emphasizes important issues in the design of telephone terminals for use by elderly and disabled people.

Committee	HF 2
DocumentType	Standard
Pages	30
PublisherName	European Telecommunications Standards Institute
Status	Current

EG 202 534 : 1.1.3	HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
PD 7010:1997	Essential requirements for a handset telephony facility provided by terminal equipment intended for direct connection to an analogue interface of the public switched telephone network
I.S. CWA 14170:2004	SECURITY REQUIREMENTS FOR SIGNATURE CREATION APPLICATIONS
EG 202 191 : 1.1.1	HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
TR 102 612 : 1.1.1	HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
EG 202 670 : 1.1.2	HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES FOR REAL-TIME COMMUNICATION SERVICES EXPRESSED IN QUALITY OF SERVICE TERMS

ETR 095 : 20001	HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
ETS 300 679 : 20001	TERMINAL EQUIPMENT (TE) - TELEPHONY FOR THE HEARING IMPAIRED - ELECTRICAL COUPLING OF TELEPHONE SETS TO HEARING AIDS
ETS 300 381 : 20001	TELEPHONY FOR HEARING IMPAIRED PEOPLE - IMPAIRED COUPLING OF TELEPHONE EARPHONES TO HEARING AIDS
ETR 029 : 20001	HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS
ETR 147 : 20001	PRIVATE TELECOMMUNICATION NETWORK (PTN); PRIVATE TELECOMMUNICATION NETWORK EXCHANGE (PTNX) FUNCTIONS FOR THE UTILIZATION OF INTERVENING NETWORKS IN THE PROVISION OF OVERLAY SCENARIOS (TRANSPARENT APPROACH); GENERAL REQUIREMENTS
ETS 300 640 : 20001	HUMAN FACTORS (HF) - ASSIGNMENT OF ALPHABETIC LETTERS TO DIGITS ON STANDARD TELEPHONE KEYPAD ARRAYS
ETS 300 488 : 20001	TERMINAL EQUIPMENT (TE) - TELEPHONY FOR HEARING IMPAIRED PEOPLE - CHARACTERISTICS OF TELEPHONE SETS THAT PROVIDE ADDITIONAL RECEIVING AMPLIFICATION FOR THE BENEFIT OF THE HEARING IMPAIRED
ETR 051 : 20001	HUMAN FACTORS (HF) - USABILITY CHECKLIST FOR TELEPHONES BASIC REQUIREMENTS

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ETR 334 : 20001

HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS

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Abstract

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