HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES

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European Telecommunications Standards Institute

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Lessons from stakeholder consultation
5 Current initiatives for multimodal accessibility
6 Usage scenarios
7 Multimodality for reduction of social exclusion
   7.1 The social exclusion of disabled people
   7.2 Monomodality of information presentation and social
       exclusion
   7.3 Multimodality as compensation for impairments
   7.4 Alleviating social exclusion
   7.5 Benefits of multimodality for everybody
8 Multimodality for improving accessibility
   8.1 What is Accessibility?
   8.2 Assistive technologies
   8.3 Physical disabilities
   8.4 Low vision
   8.5 Blindness
   8.6 About hearing disabilities
   8.7 Communication and language disabilities
9 Human factors guidelines and recommendations for multimodal
   interaction
   9.1 Metaprinciples for the design of multimodal systems
   9.2 Design principles for multimodal systems
   9.3 Implementation principles
10 Conclusions and recommendations for future work
Annex A (informative): Stakeholder consultations
      A.1 Questionnaire(s)
      A.2 Records of consultations
Annex B (informative): Applying the design guidelines to a real
        world scenario
Annex C (informative): Current initiatives (technology roadmap)
      C.1 World Wide Web Consortium (W3C), Web Accessibility
          Initiative (WAI)
      C.2 Media Access Group at WCBH, National Centre for Accessible
          Media (NCAM)
      C.3 Critical Computing Research Group, MIT Media Lab
      C.4 IBM Research Labs
      C.5 Georgia Tech
      C.6 TRACE Centre, University of Madison
      C.7 Microsoft
Annex D (informative): Bibliography
History

Recognizes key issues, solutions and actions for multimodal interaction, communication and navigation at the user interface with ICT systems and terminals.

Committee	HF
DocumentType	Standard
Pages	53
PublisherName	European Telecommunications Standards Institute
Status	Current

I.S. CWA 50487:2006	SMARTHOUSE CODE OF PRACTICE
EG 202 132 : 1.1.1	HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
EG 202 417 : 1.1.2	HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
TR 102 415 : 1.1.1	HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
TR 102 612 : 1.1.1	HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
TR 102 548 : 1.1.1	HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
EG 202 487 : 1.1.2	HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
EG 202 416 : 1.1.2	HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES

TR 102 133 : 1.1.1	HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
TR 101 806 : 1.1.1	HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES
ETS 300 679 : 20001	TERMINAL EQUIPMENT (TE) - TELEPHONY FOR THE HEARING IMPAIRED - ELECTRICAL COUPLING OF TELEPHONE SETS TO HEARING AIDS
SR 001 996 : 6.1.1	HUMAN FACTORS (HF); AN ANNOTATED BIBLIOGRAPHY OF DOCUMENTS DEALING WITH HUMAN FACTORS AND DISABILITY
ETS 300 381 : 20001	TELEPHONY FOR HEARING IMPAIRED PEOPLE - IMPAIRED COUPLING OF TELEPHONE EARPHONES TO HEARING AIDS
ETR 068 : 20001	HUMAN FACTORS (HF) - EUROPEAN STANDARDISATION SITUATION OF TELECOMMUNICATIONS FACILITIES FOR PEOPLE WITH SPECIAL NEEDS
ETR 029 : 20001	HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS
CENELEC GUIDE 6 : 2001	THE RECOMMENDED MARKING OF THE RATED VOLTAGES OF ELECTRICAL EQUIPMENT
EG 202 116 : 1.2.2	HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
ETR 165 : 20001	HUMAN FACTORS (HF); RECOMMENDATION FOR A TACTILE IDENTIFIER ON MACHINE READABLE CARDS FOR TELECOMMUNICATION TERMINALS
EN 301 462 : 1.1.1	HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
ETR 334 : 20001	HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS
ETR 333 : 20002	HUMAN FACTORS (HF) - TEXT TELEPHONY - BASIC USER REQUIREMENTS AND RECOMMENDATIONS
TR 102 068 : 1.1.3	HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
ETR 345 : 20001	HUMAN FACTORS (HF) - CHARACTERISTICS OF TELEPHONE KEYPADS AND KEYBOARDS - REQUIREMENTS OF ELDERLY AND DISABLED PEOPLE
ETS 300 488 : 20001	TERMINAL EQUIPMENT (TE) - TELEPHONY FOR HEARING IMPAIRED PEOPLE - CHARACTERISTICS OF TELEPHONE SETS THAT PROVIDE ADDITIONAL RECEIVING AMPLIFICATION FOR THE BENEFIT OF THE HEARING IMPAIRED
ETR 166 : 20001	HUMAN FACTORS (HF); EVALUATION OF TELEPHONES FOR PEOPLE WITH SPECIAL NEEDS; AN EVALUATION METHOD
TR 101 767 : 1.1.1	HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION

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EG 202 191 : 1.1.1

HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES

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