PD ISO/IEC TR 20000-3:2009
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
Hardcopy , PDF
30-11-2012
English
31-10-2009
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS
and conformity to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography
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