ISO/IEC 20000-1 : 2011

Withdrawn

Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS

Publisher: International Organization for Standardization

Published: 01-01-2011

Available Formats: PDF - French, Hardcopy - French, PDF - English, Hardcopy - English
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Table of Contents - (Show below) - (Hide below)

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Bibliography

Abstract - (Show below) - (Hide below)

Describes requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

General Product Information - (Show below) - (Hide below)

Published
Document Type	Standard
Status	Withdrawn
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1
Superseded By	ISO/IEC 20000-1:2018

International Equivalents – Equivalent Standard(s) & Relationship - (Show below) - (Hide below)

Equivalent Standard(s)	Relationship
DS ISO/IEC 20000-1 : 2011	Identical
GOST R ISO/IEC 20000-1 : 2013	Identical
NF ISO/IEC 20000-1 : 2012	Identical
NEN ISO/IEC 20000-1 : 2011	Identical
NS ISO/IEC 20000-1 : 2011	Identical
PN ISO/IEC 20000-1 : 2014	Identical
SANS 20000-1 : 2ED 2011	Identical
SN ISO/IEC 20000-1 : 2011	Identical
UNE ISO/IEC 20000-1 : 2011	Identical
UNI CEI ISO/IEC 20000-1 : 2012	Identical
BIS IS/ISO/IEC 20000-1 : 2014	Identical
BS ISO/IEC 20000-1 : 2011	Identical
CEI UNI ISO/IEC 20000-1 : 2012	Identical
CSA ISO/IEC 20000-1 : 2013	Identical
SN ISO/IEC 20000-1 : 2011	Identical
CEI UNI ISO/IEC 20000-1 : 2012	Identical
CSA ISO/IEC 20000-1 :	Identical
CSA ISO/IEC 20000-1	Identical
CSA ISO/IEC 20000-1 : 2013	Identical
AS ISO/IEC 20000.1-2013	Identical
DS ISO/IEC 20000-1 : 2011	Identical
GOST R ISO/IEC 20000-1 : 2013	Identical
BS ISO/IEC 20000-1 : 2011	Identical
NS ISO/IEC 20000-1 : 2011	Identical
SANS 20000-1 : 2ED 2011	Identical
BIS IS/ISO/IEC 20000-1 : 2014	Identical
NBR ISO/IEC 20000-1 : 2011	Identical
NEN ISO/IEC 20000-1 : 2011	Identical
UNE ISO/IEC 20000-1 : 2011	Identical
CSA ISO/IEC 20000-1 : 2013	Identical
09/30184534 DC : DRAFT JAN 2009	Identical
NF ISO/IEC 20000-1 : 2012	Identical
CSA ISO/IEC 20000-1 : 2013 : R2017	Identical
PN ISO/IEC 20000-1 : 2014	Identical
UNI CEI ISO/IEC 20000-1 : 2012	Identical

Standards Referenced By This Book - (Show below) - (Hide below)

UNI CEN ISO/TS 17444-1 : 2012	ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS
CSA ISO/IEC 30105-4 : 2018	INFORMATION TECHNOLOGY - IT ENABLED SERVICES- BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
UNE EN 80001-1 : 2012	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
AAMI IEC TIR 80001-2-2 : 2012	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 2-2: GUIDANCE FOR THE DISCLOSURE AND COMMUNICATION OF MEDICAL DEVICE SECURITY NEEDS, RISKS AND CONTROLS
ISO/IEC TR 20000-9 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 9: GUIDANCE ON THE APPLICATION OF ISO/IEC 20000-1 TO CLOUD SERVICES
INCITS/ISO/IEC 24762 : 2009(R2014)	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
BS PD CEN ISO/TS 17444-1 : 2012	ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS (ISO/TS 17444-1:2017)
08/30128080 DC : 0	ISO/IEC 19770-2 - SOFTWARE ASSET MANAGEMENT - PART 2: SOFTWARE IDENTIFICATION TAG
15/30285994 DC : 0	BS ISO/IEC 30105-1 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES/ BUSINESS PROCESS OUTSOURCING (ITESBPO) LIFECYCLE PROCESSES - PROCESS REFERENCE MODEL (PRM)
15/30322573 DC : 0	BS ISO/IEC 33071 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
CSA ISO/IEC 19770-1 : 2013	INFORMATION TECHNOLOGY - SOFTWARE ASSET MANAGEMENT - PART 1: PROCESSES AND TIERED ASSESSMENT OF CONFORMANCE
CSA ISO/IEC 19770-1 : 2013 : R2017	INFORMATION TECHNOLOGY - SOFTWARE ASSET MANAGEMENT - PART 1: PROCESSES AND TIERED ASSESSMENT OF CONFORMANCE
BS ISO/IEC 27036-3 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 3: GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY SUPPLY CHAIN SECURITY
UNI CEI ISO/IEC TR 20000-3 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
BS PD ISO/IEC TR 33014 : 2013	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - GUIDE FOR PROCESS IMPROVEMENT
12/30250178 DC : 0	BS ISO/IEC 27036-3 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 3: GUIDELINES FOR ICT SUPPLY CHAIN SECURITY
BS PD ISO/IEC TR 20000-12 : 2016	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 12: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: CMMI-SVC[R]
AAMI IEC 80001-1 : 2010	APPLICATION OF RISK MANAGEMENT FOR IT NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
CSA ISO 19011:2012	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
DIN EN ISO/IEC 27002 E : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
10/30184538 DC : 0	BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
DIN ISO/IEC 17788 E : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY (ISO/IEC 17788:2014)
ISO/IEC TR 20000-11 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 11: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: ITIL[R]
ISO/IEC 30105-5 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES
BS PD ISO/TR 17068 : 2012	INFORMATION AND DOCUMENTATION - TRUSTED THIRD PARTY REPOSITORY FOR DIGITAL RECORDS
BS ISO/IEC/IEEE 26531 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - CONTENT MANAGEMENT FOR PRODUCT LIFE-CYCLE, USER AND SERVICE MANAGEMENT DOCUMENTATION
CSA ISO/IEC/IEEE 15288 : 2016	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
CSA ISO/IEC TS 33072 : 2018	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PROCESS CAPABILITY ASSESSMENT MODEL FOR INFORMATION SECURITY MANAGEMENT
14/30266434 DC : 0	BS ISO/IEC 17788 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY
ISO/IEC TR 38505-2 : 1ED 2018	INFORMATION TECHNOLOGY - GOVERNANCE OF IT - GOVERNANCE OF DATA - PART 2: IMPLICATIONS OF ISO/IEC 38505-1 FOR DATA MANAGEMENT
BS EN 80001-1 : 2011	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
14/30273794 DC : 0	BS ISO/IEC 16350 - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
I.S. EN 80001-1:2011	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
ABS 0253 : 2016	GUIDE FOR SOFTWARE SYSTEMS VERIFICATION ABS CYBERSAFETY[TM] VOLUME 4
CEI UNI ISO/IEC 20000-2 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
BS PD ISO/IEC TR 20000-11 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 11: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: ITIL[R]
CSA ISO/IEC TR 29110-1 : 2018	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 1: OVERVIEW
CSA INFORMATION SECURITY PACKAGE : 2018	CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION
BIP 0102 : 2008	IMPLEMENTING ISO/IEC 20000 CERTIFICATION: THE ROADMAP
15/30312480 DC : 0	BS ISO/IEC 30105-4 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
IEEE 828 : 2012	CONFIGURATION MANAGEMENT IN SYSTEMS AND SOFTWARE ENGINEERING
BS EN ISO/IEC 27002 : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013)
CSA ISO/IEC 19770-1 : 2013	INFORMATION TECHNOLOGY - SOFTWARE ASSET MANAGEMENT - PART 1: PROCESSES AND TIERED ASSESSMENT OF CONFORMANCE
UNE ISO/IEC 20000-3 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
14/30297267 DC : 0	BS ISO/IEC/IEEE 15288 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
15/30319488 DC : 0	BS ISO/IEC 27000 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
09/30157835 DC : 0	BS EN ISO/IEC 80001-1 - APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
BS ISO/IEC 19086-1 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
BS ISO/IEC/IEEE 23026 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - ENGINEERING AND MANAGEMENT OF WEBSITES FOR SYSTEMS, SOFTWARE, AND SERVICES INFORMATION
16/30338037 DC : 0	BS ISO/IEC 30754 - INFORMATION TECHNOLOGY - SOFTWARE TRUSTWORTHINESS - GOVERNANCE AND MANAGEMENT - SPECIFICATION
CSA ISO/IEC 24762 : 2008 : R2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
14/30255584 DC : 0	BS ISO 5127 - INFORMATION AND DOCUMENTATION - FOUNDATION AND VOCABULARY
BS ISO/IEC 30105-2 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL (PAM)
BS PD IEC TR 80001-2-2 : 2012	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 2-2: GUIDANCE FOR THE DISCLOSURE AND COMMUNICATION OF MEDICAL DEVICE SECURITY NEEDS, RISKS AND CONTROLS
14/30296542 DC : 0	BS ISO/IEC/IEEE 23026 - SYSTEMS AND SOFTWARE ENGINEERING - ENGINEERING AND MANAGEMENT OF WEBSITES FOR SYSTEMS, SOFTWARE, AND SERVICES INFORMATION
INCITS/ISO/IEC 27002 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
BIP 0071 : 2014	GUIDELINES ON REQUIREMENTS AND PREPARATION FOR ISMS CERTIFICATION BASED ON ISO/IEC 27001
BS ISO/IEC 30105-1 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 1: PROCESS REFERENCE MODEL (PRM)
DIN ISO/IEC 17788 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY (ISO/IEC 17788:2014)
11/30168516 DC : 0	BS ISO/IEC 27032 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR CYBERSECURITY
BIP 0140 : 2014	UNDERSTANDING THE NEW ISO MANAGEMENT SYSTEM REQUIREMENTS
BS ISO 22301 : 2012	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
BS ISO/IEC 24762 : 2008	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
BS ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
BS PD ISO/IEC TR 20000-9 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 9: GUIDANCE ON THE APPLICATION OF ISO/IEC 20000-1 TO CLOUD SERVICES
CSA ISO/IEC 27000 : 2018	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
BS ISO/IEC 30105-4 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
BS ISO/IEC 17788 : 2014	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY
BS ISO 5127 : 2017	INFORMATION AND DOCUMENTATION - FOUNDATION AND VOCABULARY
UNE ISO/TR 17068 : 2013	INFORMATION AND DOCUMENTATION - TRUSTED THIRD PARTY REPOSITORY FOR DIGITAL RECORDS
BS PD CEN ISO/TS 17427 : 2014	INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS
12/30257208 DC : DRAFT FEB 2012	BS ISO/IEC 20000-3 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
BS ISO/IEC 27036-1 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 1: OVERVIEW AND CONCEPTS
CSA ISO/IEC 27002 : 2015	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
07/30160561 DC : 0	BS ISO/IEC 12207 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
BS PD ISO/IEC TR 20000-5 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
10/30207796 DC : 0	BS ISO/IEC 15289 - SOFTWARE AND SYSTEMS ENGINEERING - CONTENT OF LIFE-CYCLE INFORMATION PRODUCTS
17/30351843 DC : 0	BS 10754-1 - INFORMATION TECHNOLOGY - SOFTWARE TRUSTWORTHINESS - PART 1 - GOVERNANCE AND MANAGEMENT SPECIFICATION
ISO/IEC TR 20000-3 : 2009	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
ISO/IEC 20000-6 : 2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 6: REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SERVICE MANAGEMENT SYSTEMS
BS PD ISO/IEC TS 33072 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PROCESS CAPABILITY ASSESSMENT MODEL FOR INFORMATION SECURITY MANAGEMENT
ISO/IEC 17788 : 2014	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY
CEI UNI ISO/IEC TR 20000-3 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
14/30285107 DC : 0	BS ISO/IEC/IEEE 26531 - SYSTEMS AND SOFTWARE ENGINEERING - CONTENT MANAGEMENT FOR PRODUCT LIFE-CYCLE, USER AND SERVICE MANAGEMENT DOCUMENTATION
16/30349524 DC : 0	BS EN ISO 17427-1 - INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE ITS - PART 1: ROLES AND RESPONSIBILITIES IN THE CONTEXT OF CO-OPERATIVE ITS ARCHITECTURE(S)
VDI/VDE 2182-1 : 2011	IT-SECURITY FOR INDUSTRIAL AUTOMATION - GENERAL MODEL
BS PD ISO/IEC TR 20000-3 : 2009	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
BS ISO/IEC 33071 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
17/30354834 DC : 0	BS EN ISO 19011 - GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
BS ISO/IEC/IEEE 15288 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
ISO/IEC TR 29110-1 : 2016	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 1: OVERVIEW
SR CEN ISO/TS 17427:2014	INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS (ISO/TS 17427:2014)
12/30204847 DC : 0	BS ISO/IEC 29147 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - VULNERABILITY DISCLOSURE
ISO/IEC TR 20000-12 : 2016	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 12: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: CMMI-SVC[R]
BS PD ISO/TR 14639-2 : 2014	HEALTH INFORMATICS - CAPACITY-BASED - EHEALTH ARCHITECTURE ROADMAP - PART 2: ARCHITECTURAL COMPONENTS AND MATURITY MODEL
BS PD ISO/IEC TR 20000-10 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 10: CONCEPTS AND TERMINOLOGY
CSA ISO/IEC 30105-1 : 2018	INFORMATION TECHNOLOGY - IT ENABLED SERVICES- BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 1: PROCESS REFERENCE MODEL (PRM)
ISO/IEC 27036-3 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 3: GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY SUPPLY CHAIN SECURITY
UNI CEN ISO/TS 17427 : 2014	INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS
16/30316173 DC : 0	BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
BIP 0103 : 2008	ISO/IEC 20000: A POCKET GUIDE
CSA ISO/IEC 27013 : 2016	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
BS ISO/IEC 27000 : 2016	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
DIN EN ISO 22301 : 2014	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
BS PD ISO/IEC TR 90006 : 2013	INFORMATION TECHNOLOGY - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO IT SERVICE MANAGEMENT AND ITS INTEGRATION WITH ISO/IEC 20000-1:2011
11/30207802 DC : 0	BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
13/30277600 DC : 0	BS ISO 37500 - GUIDANCE ON OUTSOURCING
BS ISO/IEC 27031 : 2011	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
BS TICKITPLUS - ASSESSORS & PRACTITIONER : 2011	REQUIREMENTS FOR ASSESSORS AND PRACTITIONERS - THE TICKITPLUS SCHEME
BS PD ISO/IEC TS 25011 : 2017	INFORMATION TECHNOLOGY - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SERVICE QUALITY MODELS
16/30283980 DC : 0	BS EN ISO 9241-220 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 220: PROCESSES FOR ENABLING, EXECUTING AND ASSESSING HUMAN-CENTRED DESIGN WITHIN ORGANIZATIONS
BS ISO/IEC 30105-5 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES
BS PD ISO/IEC TR 20000-4 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL
BIP 0101 : 2008	ISO/IEC 20000: AN INTRODUCTION
ISO/IEC/IEEE 15289 : 2017	SYSTEMS AND SOFTWARE ENGINEERING - CONTENT OF LIFE-CYCLE INFORMATION ITEMS (DOCUMENTATION)
12/30249455 DC : 0	BS ISO/IEC 27036-1 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 1: OVERVIEW AND CONCEPTS
BS ISO/IEC 27013 : 2015	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
17/30329617 DC : 0	BS ISO/IEC 29110-4-3 - SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 4-3: SERVICE DELIVERY - PROFILE SPECIFICATION
BIS IS/ISO 19011 : 2011(R2016)	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
BS ISO/IEC 16350 : 2015	INFORMATION TECHNOLOGY - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
BS ISO/IEC 27032 : 2012	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR CYBERSECURITY
DIN EN ISO/IEC 27002 : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
CSA ISO/IEC 27003 : 2010 : R2015	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEM IMPLEMENTATION GUIDANCE
BS ISO/IEC 20000-6 : 2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 6: REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF SERVICE MANAGEMENT SYSTEMS
UNE ISO/IEC 27002 : 2015	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
BS ISO/IEC 30134-2 : 2016	INFORMATION TECHNOLOGY - DATA CENTRES - KEY PERFORMANCE INDICATORS - PART 2: POWER USAGE EFFECTIVENESS (PUE)
I.S. EN ISO 22301:2014	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
CSA ISO/IEC 27031 : 2013 : R2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
CSA ISO/IEC 20000-2 :	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 20000-2 : 2013 : R2017	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA TELECOM ORGANIZATIONS PACKAGE : 2018	CONSISTS OF CAN/CSA-ISO/IEC 27000:18 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY; CAN/CSA-ISO/IEC 27001:14, INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS; CAN/CSA-ISO/IEC 27002:15 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR
CSA ISO/IEC 20000-2	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC 27031 : 2011	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
CSA ISO/IEC 24762 : 2008	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
16/30326000 DC : 0	BS ISO/IEC 19770-1 - INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 27003 : 2010	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEM IMPLEMENTATION GUIDANCE
CSA ISO/IEC 27031 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
CSA ISO 19011 : 2012	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
ISO/IEC/IEEE 12207 : 2017	SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
BS EN ISO 19011 : 2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
IEEE 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC/IEEE 15288 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
CSA ISO/IEC 24762 : 2008	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
DIN EN ISO 22301 E : 2014	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
CSA ISO/IEC TR 20000-12 : 2018	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 12: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: CMMI-SVC
CSA ISO/IEC 27031	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
CSA ISO/IEC 19086-1 : 2018	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
CSA ISO/IEC 30105-5 : 2018	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES
ISO/IEC/IEEE 26531 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - CONTENT MANAGEMENT FOR PRODUCT LIFE-CYCLE, USER AND SERVICE MANAGEMENT DOCUMENTATION
CSA ISO/IEC 17788 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - OVERVIEW AND VOCABULARY
BS ISO/IEC 20000-3 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
ISO 19011 : 2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
CSA ISO/IEC 27031 :	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY
ISO IEC 30105-4 : 1ED 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 4: TERMS AND CONCEPTS
CSA ISO/IEC TR 20000-5 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
ISO/IEC 19770-1 : 2017	INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
UNE ISO/IEC 27000 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
SR 003 391 : 2.1.1	CLOUD STANDARDS COORDINATION PHASE 2; INTEROPERABILITY AND SECURITY IN CLOUD COMPUTING
ISO/IEC TR 29110-5-3 : 2018	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 5-3: SERVICE DELIVERY GUIDELINES
ISO/IEC 24762 : 2008	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY DISASTER RECOVERY SERVICES
GS ISI 001-2 : 1.1.2	INFORMATION SECURITY INDICATORS (ISI); INDICATORS (INC); PART 2: GUIDE TO SELECT OPERATIONAL INDICATORS BASED ON THE FULL SET GIVEN IN PART 1
I.S. EN ISO/IEC 27000:2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY (ISO/IEC 27000:2016)
BS ISO/IEC 27002 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
EN ISO 19011:2011 COR 2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
SR CEN ISO/TS 17444-1:2017	ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS (ISO/TS 17444-1:2017)
ISO/IEC 33071 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
ISO/IEC TR 90006 : 2013	INFORMATION TECHNOLOGY - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 TO IT SERVICE MANAGEMENT AND ITS INTEGRATION WITH ISO/IEC 20000-1:2011
AAMI TIR45 : 2012	GUIDANCE ON THE USE OF AGILE PRACTICES IN THE DEVELOPMENT OF MEDICAL DEVICE SOFTWARE
UNE EN ISO/IEC 27002 : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
CSA ISO/IEC 30105-2 : 2018	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL (PAM)
ISO/IEC 14763-2 : 2012(R2018)	INFORMATION TECHNOLOGY - IMPLEMENTATION AND OPERATION OF CUSTOMER PREMISES CABLING - PART 2: PLANNING AND INSTALLATION
BS EN ISO/IEC 27000 : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY (ISO/IEC 27000:2016)
ISO/IEC 30105-2 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL (PAM)
UNI EN ISO 19011 : 2012	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
CSA ISO 19011 : 2012:R2017	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
I.S. ISO/IEC 27002:2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
CSA ISO 19011: 2012	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
ISO/IEC/IEEE 23026 : 2015	SYSTEMS AND SOFTWARE ENGINEERING - ENGINEERING AND MANAGEMENT OF WEBSITES FOR SYSTEMS, SOFTWARE, AND SERVICES INFORMATION
ISO/TR 14639-2:2014	HEALTH INFORMATICS - CAPACITY-BASED - EHEALTH ARCHITECTURE ROADMAP - PART 2: ARCHITECTURAL COMPONENTS AND MATURITY MODEL
ISO/IEC TS 25011 : 2017	INFORMATION TECHNOLOGY - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SERVICE QUALITY MODELS
CSA ISO 19011 : 2012 : R2017	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
ISO/IEC TR 20000-10 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 10: CONCEPTS AND TERMINOLOGY
CSA ISO/IEC 30134-2 : 2018	INFORMATION TECHNOLOGY - DATA CENTRES - KEY PERFORMANCE INDICATORS - PART 2: POWER USAGE EFFECTIVENESS (PUE)
BS ISO/IEC 29147 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - VULNERABILITY DISCLOSURE
BS ISO/IEC IEEE 15289 : 2011	SYSTEMS AND SOFTWARE ENGINEERING - CONTENT OF LIFE-CYCLE INFORMATION ITEMS (DOCUMENTATION)
UNI CEI ISO/IEC 27002 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
CEI EN 80001-1 : 2016	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
ISO/IEC 19086-1 : 2016	INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
BS EN ISO 22301 : 2014	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENTSYSTEMS - REQUIREMENTS (ISO 22301:2012)
ABS 0251 : 2016	CYBERSECURITY IMPLEMENTATION FOR THE MARINE AND OFFSHORE INDUSTRIES - CYBERSAFETY[TM] VOLUME 2
CEI UNI ISO/IEC 27002 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
UNE ISO/IEC TR 20000-3 : 2011	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
UNI CEI ISO/IEC 20000-2 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
ISO/IEC TS 33072 : 2016	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PROCESS CAPABILITY ASSESSMENT MODEL FOR INFORMATION SECURITY MANAGEMENT
TR 101 552 : 1.0.0	GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
ISO/IEC 27000 : 2018	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
UNE-EN ISO 19011:2012	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
BS PD ISO/IEC TR 29110-1 : 2016	SYSTEMS AND SOFTWARE ENGINEERING - LIFECYCLE PROFILES FOR VERY SMALL ENTITIES (VSES) - PART 1: OVERVIEW
CSA ISO/IEC 27003 : 2010	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEM IMPLEMENTATION GUIDANCE
CSA ISO/IEC 20000-2 : 2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
BS ISO/IEC 19770-1 : 2017	INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
I.S. EN ISO/IEC 27002:2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS (ISO/IEC 27002:2013 INCLUDING COR 1:2014 AND COR 2:2015)
ISO/IEC 30134-2 : 2016	INFORMATION TECHNOLOGY - DATA CENTRES - KEY PERFORMANCE INDICATORS - PART 2: POWER USAGE EFFECTIVENESS (PUE)
BS ISO/IEC IEEE 15289 : 2019	SYSTEMS AND SOFTWARE ENGINEERING - CONTENT OF LIFE-CYCLE INFORMATION ITEMS (DOCUMENTATION)
SR CEN/CLC/ETSI/TR 101 552:2014	GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
CSA ISO/IEC 16350 : 2016	INFORMATION TECHNOLOGY - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
INCITS/ISO/IEC 27013 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
UNE ISO/IEC 20000-2 : 2015	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC TR 33014 : 2013	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - GUIDE FOR PROCESS IMPROVEMENT
15/30299325 DC : 0	BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
I.S. EN ISO 19011:2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
ISO/IEC 29147 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - VULNERABILITY DISCLOSURE
UNI EN ISO 22301 : 2014	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC 30105-1 : 2016	INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 1: PROCESS REFERENCE MODEL (PRM)
ISO TR 17068 : 2012	INFORMATION AND DOCUMENTATION - TRUSTED THIRD PARTY REPOSITORY FOR DIGITAL RECORDS
ISO/IEC 27032 : 2012(R2018)	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR CYBERSECURITY
ISO/IEC 27036-1 : 2014	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY FOR SUPPLIER RELATIONSHIPS - PART 1: OVERVIEW AND CONCEPTS
ISO/IEC 16350 : 2015	INFORMATION TECHNOLOGY - SYSTEMS AND SOFTWARE ENGINEERING - APPLICATION MANAGEMENT
IEC TR 80001-2-2 : 1.0	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 2-2: GUIDANCE FOR THE DISCLOSURE AND COMMUNICATION OF MEDICAL DEVICE SECURITY NEEDS, RISKS AND CONTROLS
ISO 5127 : 2017	INFORMATION AND DOCUMENTATION - FOUNDATION AND VOCABULARY
ISO/IEC 27002 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - CODE OF PRACTICE FOR INFORMATION SECURITY CONTROLS
IEC 80001-1 : 1.0	APPLICATION OF RISK MANAGEMENT FOR IT-NETWORKS INCORPORATING MEDICAL DEVICES - PART 1: ROLES, RESPONSIBILITIES AND ACTIVITIES
ISO/IEC 27013 : 2015	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1
ISO TS 17444-1 : 2017	ELECTRONIC FEE COLLECTION - CHARGING PERFORMANCE - PART 1: METRICS
ISO 22301 : 2012	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC TR 20000-4 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL
UNE EN ISO 22301 : 2015	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
ISO/IEC 20000-3 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC TR 20000-5:2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
UNE EN ISO 22301 : 2015	SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012)
EN ISO/IEC 27000 : 2017	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY (ISO/IEC 27000:2016)
ISO/IEC TS 15504-8:2012(R2019)	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 8: AN EXEMPLAR PROCESS ASSESSMENT MODEL FOR IT SERVICE MANAGEMENT
ISO TS 17427 : 2014	INTELLIGENT TRANSPORT SYSTEMS - COOPERATIVE SYSTEMS - ROLES AND RESPONSIBILITIES IN THE CONTEXT OF COOPERATIVE ITS BASED ON ARCHITECTURE(S) FOR COOPERATIVE SYSTEMS
CSA ISO/IEC 27031 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES FOR INFORMATION AND COMMUNICATION TECHNOLOGY READINESS FOR BUSINESS CONTINUITY

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ISO/IEC TR 20000-5:2013	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
ISO 19011 : 2011	GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
ISO/IEC 27001 : 2013	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC 15504-3 : 2004	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 3: GUIDANCE ON PERFORMING AN ASSESSMENT
ISO 31000 : 2009	RISK MANAGEMENT - GUIDELINES
ISO/IEC/IEEE 24765 : 2017	SYSTEMS AND SOFTWARE ENGINEERING - VOCABULARY
ISO/IEC TR 20000-4 : 2010	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL
ISO/IEC 15504-2 : 2003	SOFTWARE ENGINEERING - PROCESS ASSESSMENT - PART 2: PERFORMING AN ASSESSMENT
ISO/IEC 19770-1 : 2012	INFORMATION TECHNOLOGY - IT ASSET MANAGEMENT - PART 1: IT ASSET MANAGEMENT SYSTEMS - REQUIREMENTS
ISO/IEC 15288 : 2008	SYSTEMS AND SOFTWARE ENGINEERING - SYSTEM LIFE CYCLE PROCESSES
ISO/IEC TR 20000-3 : 2009	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
ISO 10002 : 2014	QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
ISO/IEC 20000-2 : 2012	INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO 9004 : 2009	QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS
ISO/IEC 27005 : 2011	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY RISK MANAGEMENT
AS ISO/IEC 17788:2020	Information technology - Cloud computing - Overview and vocabulary
ISO 9001:2015	QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
ISO 9000 : 2015	QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
ISO/IEC 15504-1 : 2004	INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - PART 1: CONCEPTS AND VOCABULARY
ISO/IEC 27000 : 2016	INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY
ISO 10007 : 2017	QUALITY MANAGEMENT - GUIDELINES FOR CONFIGURATION MANAGEMENT
AS ISO/IEC/IEEE 12207:2019	Systems and software engineering - Software life cycle processes

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ISO/IEC 20000-1 : 2011

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